Careers

Posting Date: 5/21/2020

The Position: 

Reporting to the Director of Donor Engagement, this position will be responsible for strategically interfacing with all of Development and Marketing/Communications to effectively steward and grow our relationship with midlevel and major gift donors. He/she will manage the acknowledgment process for all donors giving gifts over $1,000 and coordinate with relevant department heads to ensure a proactive and consistent approach to high-touch donor engagement and stewardship.

Essential Duties and Responsibilities:

1. Proactively manage the donor acknowledgment process for gifts over $1,000 ensuring all donors are appropriately and officially thanked for their gift, and in a timely manner.
2. Manage the donor acknowledgment program with a balance of both efficiency and accuracy.
3. Draft/maintain appropriate letter templates for approval by President/CEO & other leadership.
4. Track acknowledgment activities in Raiser’s Edge NXT and conduct appropriate constituent follow-up.
5. Provide support on donor research, with the assistance of the Director of Donor Analytics, facilitating increased giving.
6. Act as a liaison with Development, Programs and Finance/Data Entry colleagues to recommend and coordinate complex process or procedural changes related to the Acknowledgment and Stewardship programs.
7. Collaborate with Director of Donor Engagement, Director of Marketing and Brand & Content Specialist on effective stewardship communications strategies.
8. Other donor-centric stewardship efforts, including via phone.
9. Demonstrate and support the Gleaners mission, vision and values throughout all professional responsibilities and activities.
10. Other duties as assigned.  

Application Process:

For a full job description click here.

Interested parties should send cover letter and résumé to Krista  at kcierpial@gcfb.org.

Posting Date: 5/06/2020

The Position: 

This full-time position is on the My Neighborhood Mobile Grocery (MNMG) team responsible for customer experience ensuring maximum customer engagement and satisfaction and product promotion activities. MNMG is an innovative mobile grocery retail model that provides increased access to affordable,
nutritious food staples and fresh produce in under-served communities such as seniors and veterans. This position is part of the MNMG team which consists of two Customer Experience Coordinators and two Distribution Coordinators/Drivers.

Essential Duties and Responsibilities:

1. Manage pre-shopping operations, including shopping list/catalog/flyers/website updates, printing and delivery; customer database and product file updates; volunteer recruiting and scheduling; display/shopping operations material and equipment management; and coordination with site management as necessary.
2. Manage on-site event execution of MNMG shopping operations for maximum customer engagement and satisfaction, including technology and display set-up; volunteer training; order management and payment processing; issue resolution; and overall customer satisfaction and shopping environment.
3. Engage and train volunteers on the mission and purpose of MNMG and their operational roles.
4. Reconcile cashbox to transaction/payment accounting.
5. Assist with the coordination of MNMG’s marketing and communications efforts, including design and content development (flyers, posters, signs, website, text, and social media), printing, distribution, texting. Solicit formal and informal shopper feedback, and offer recommendations on how to improve shopper awareness, consideration and satisfaction.
6. Provide insight and analysis of MNMG program sales and customer satisfaction; offer recommendations to improve program results as appropriate.
7. Assist in the assessment of current sites and evaluation of potential new sites.
8. Coordinate with Programs team to facilitate/support concurrent food tastings, demonstrations, product promotions and nutrition education at MNMG on-site sessions.
9. Assist with formal market research of MNMG shoppers.
10. Work collaboratively with Gleaners Volunteer Management, Operations, Accounting, Nutrition Education and other functional area leadership and staff to enable successful ongoing operation and expansion of the overall MNMG program.
11. Be a strong MNMG customer voice back into Gleaners, providing feedback to improve client experience, flow, order/payment processing, pricing, incentive effectiveness and execution efficiency.
12. Demonstrate and support the Gleaners mission, vision and values throughout all professional responsibilities and activities.
13. Other duties as assigned.

Application Process:

For a full job description click here.

Interested parties should send cover letter and résumé to Krista  at kcierpial@gcfb.org.

Posting Date: 5/06/2020

The Position: 

Gleaners Community Food Bank is committed to ending food insecurity in SE Michigan. Last year, the food bank distributed over 45 million pounds of food through five regional
warehouses serving 500 partner agencies in SE Michigan. This position performs various tasks that will assist the Accounting and Operations departments in maintaining accurate inventory counts, including monitoring inbound and outbound inventory flows, ensuring accurate inventory counts and reporting/resolving issues, as well as helping to enable more robust and efficient processes that will result in better inventory management and control. .

Essential Duties and Responsibilities:

1. Conduct inventory cycle count and physical inventory on a regular schedule.
2. Lead year end physical inventory count at all Gleaners locations.
3. Investigate and resolve any inventory variances including but not limited to product inconsistencies with location, replenishments, order picking, item adjustments, receiving and distribution errors.
4. Document and report damaged, lost, or missing items.
5. Track the transportation and distribution of inventory through specialized food banking inventory software system.
6. Ensure proper and systematic handling of all inventories in the warehouse.
7. Prepare monthly accuracy reports on order picking, etc.
8. Continuous improvement of processes and procedures to reduce costs and increase efficiency, accuracy, quality and customer satisfaction.
9. Work collaboratively and communicate clearly with internal functions and program teams.
10. Provide good customer service and maintain a professional manner and appearance to enhance the organizations image.
11. Demonstrate and support the Gleaners mission, vision and values throughout all professional responsibilities and activities.
12. Other duties as assigned.

Application Process:

For a full job description click here.

Interested parties should send cover letter and résumé to Krista  at kcierpial@gcfb.org.

Posting Date: 1/29/2020

The Position: 

Gleaners Community Food Bank is committed to ending food insecurity in SE Michigan. Last year the food bank distributed 34 million pounds of food through 5 regional warehouses serving 500 partners agencies in SE Michigan. This position leads the transportation and logistical operations of the food bank.

Essential Duties and Responsibilities:

1. Ensure efficient and cost-effective fleet management by assessing delivery/pickup routes, truck assets utilization, service contracts and lease agreements.
2. Supervise team of 10 drivers to ensure safe, on-time delivery performance, with high quality customer service.
3. Daily/weekly route scheduling to ensure timely pickups/deliveries and efficient truck assets utilization.
4. Supervise/facilitate all truck asset preventative maintenance and activity logs, including AIB and DOT requirements.
5. Manage organization transportation expense within budget.
6. Benchmark fleet costs to food bank peers and industry norms to understand cost and performance competitiveness. Champion improvement to top quartile performance among food bank peers.
7. Demonstrate service leadership style with emphasis on safety and customer service. Foster a positive work environment that encourages communication, engagement and cross-functional teamwork.
8. Ensure all transportation operations comply with all applicable regulations and guidelines.
9. Maintain staff by recruiting, selecting, orienting and training employees; developing personal growth opportunities.
10. Accomplish staff job results by coaching, counseling, and disciplining employees; planning, monitoring and appraising job results; conducting training; enforcing policies and procedures.
11. Demonstrate and support the Gleaners mission, vision and values throughout all professional responsibilities and activities
12. Other duties as assigned

Application Process:

For a full job description click here.

Interested parties should send cover letter and résumé to Sheryl Stoddard at sstoddard@gcfb.org.

**NOTE: Due to COVID-19 Concerns, Internship Positions are Suspended Until Further Notice**

Gleaners is pleased to announce it's new internship opportunities! Internships are unpaid and are accepted on a rolling basis throughout the year. Please take a look at the openings below to see what Gleaners internship is a fit for you! 

Summary:

Gleaners operates a number of programs involving direct client interaction including My Neighborhood Mobile Grocery (MNMG), Food Hub at the Mercado, and Henry's Groceries for Health. MNMG is a nutrition-focused pop-up grocery for people with limited access to affordable, healthy foods in Madison Heights, Center Line, Southfield, Detroit and Highland Park. Food Hub is a client choice emergency food pantry operated in southwest Detroit. Henry's Groceries is a partnership with Henry Ford Health System offering home delivery of healthy food to patients experiencing food insecurity. Interns will have the opportunity to experience all three programs.

Responsibilities:

• Assist clients at emergency food pantry with shopping and encourage healthy food choices/cooking methods
• Ride in van with Gleaners staff member to help deliver boxes of food directly to people in their homes
• Orient new clients and assist returning clients at pop-up grocery locations
• Answer questions about My Mobile Money and Double Up Food Bucks incentive programs
• Enter client information into spreadsheets for documentation, follow up, and tracking purposes
• Track trends in order to give feedback to leadership
• Show interest and concern for all clients, treating them with respect and care

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